Shipping and Returns
Shipping policy
At JoJo's Fashion House, we are committed to ensuring your order is delivered safely and promptly. Please find our detailed shipping below.
Carriers Used
We use Royal Mail for all our shipping needs, ensuring reliable and secure delivery of your orders.
Shipping Options & Fees
UK & Northern Ireland
2-4 Business Days Tracked £3.99
Republic of Ireland
2-5 Business Days Tracked £8.99
International & Rest of World
International 5-10 Business Days Tracked £9.99
Processing Time
Orders are typically processed within 24-48 hours. Please note that orders placed on weekends or holidays will be processed on the next business day.
Tracking
All orders are tracked to ensure your peace of mind.
Lost or Damaged Packages
In the unfortunate event that your package is lost or damaged, we will follow the process set by our couriers to resolve the issue. We will liaise with Royal Mail and keep you informed at all stages to ensure a satisfactory resolution.
Contact Information
If you have any questions or concerns regarding shipping, please contact us at jojosfashionhouse@outlook.com
Returns
Refund policy
At JoJo's Fashion House, we prioritise your satisfaction and strive to provide the highest quality products. If for any reason you wish to return your item(s) please follow below:
- Contact Us: Reach out to us via email at jojosfashionhouse@outlook.com quoting order number and items to return.
- The return address will be provided and instructions on how to return.
- Upon receipt of the goods an exchange will be shipped or a full refund will be issued (whichever is your preference)
Non-Returnable Items
For hygiene and safety reasons, we cannot accept returns or exchanges for certain items that are not faulty. This includes all earrings and hair accessories.
Contact Information
If you have any questions about our refund and returns policy or need assistance, please contact us at jojosfashionhouse@outlook.com. We are here to help and ensure you have the best experience with JoJo's Fashion House